Welcome to Crust & Ember Pizzeria (we, us, our). These Terms and Conditions govern your access to and use of our website located at parchmentsquare.xyz and any services provided through it (the Site). By placing an order, using our services, or continuing to browse the Site, you agree to these Terms in full. If you disagree with any part, please do not use the Site.
1. How the contract is formed
All orders placed through the Site constitute an offer to purchase goods from us. After you place an order, you will receive an acknowledgment email. This does not confirm acceptance of your order, nor does it confirm the availability of the goods. We reserve the right to cancel or amend orders for reasons including, but not limited to, pricing errors, stock shortages, or if information provided by you is incorrect or incomplete. We will notify you of any such changes and refund any payment made for cancelled orders.
2. Our products and pricing
Descriptions and prices are those displayed on the Site at the time you place your order. All prices are in £ and include applicable taxes where required by law. We may change prices at any time without prior notice, but changes will not affect orders already placed or accepted. Images are for illustration only; actual product appearance may vary. We strive to ensure all items are fresh and prepared with quality ingredients consistent with our brand at 43 Bedford Street, Soho, London, WC2E 9HA, United Kingdom.
3. Delivery and pickup
Delivery times are estimates and depend on availability, traffic, and other external factors. We will use reasonable efforts to deliver within the promised window. If you are not available to receive delivery, a safe alternative arrangement will be sought, and additional charges may apply. Current contact and location details: 43 Bedford Street, Soho, London, WC2E 9HA, United Kingdom. For pickup orders, please present your order confirmation upon arrival. If you have special delivery instructions, please provide them at checkout.
4. Payment
We accept payment by the methods shown at checkout. Payments are processed securely through our payment partner. You authorize us to charge the payment method you provide for the total amount of your order, including any delivery charges and taxes. If a payment is declined, we may cancel your order and will notify you accordingly.
5. Refunds and cancellations
Orders may be canceled prior to dispatch. Once dispatched, we are unable to cancel. If you receive incorrect or defective items, contact us within 7 days of delivery to arrange a replacement or refund. We may require evidence such as photographs. Refunds will be issued to the original payment method within a reasonable timeframe.
6. Allergens and dietary notes
We take care to label ingredients and allergen information. It is your responsibility to review product descriptions and menu details before ordering. If you have specific dietary requirements, contact our team at +44 20 7946 0958 prior to ordering. We will make reasonable efforts to accommodate requests where possible.
7. Intellectual property
All content on the Site, including text, images, logos, graphics, and software, is owned by or licensed to Crust & Ember Pizzeria and protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or republish any content without our prior written consent, except for your personal, non-commercial use.
8. Limitation of liability
To the extent permitted by law, our liability in relation to the Site and the services offered is limited to the amount paid by you for the order giving rise to the claim. We shall not be liable for indirect or consequential losses, including but not limited to lost profits, loss of business, or damages arising from interruptions to the Site or services.
9. Privacy and data protection
We collect and process personal data in accordance with our privacy practices. By using the Site, you consent to the processing of your data as described in our privacy policy. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or destruction. For purposes of communications and order updates, we may contact you using the contact information you provide.
10. Governing law and dispute resolution
These Terms are governed by the laws of United Kingdom without regard to its conflict of laws principles. Any disputes shall be resolved by the courts located in London unless otherwise required by mandatory law. The UN Convention on Contracts for the International Sale of Goods does not apply to these Terms.
11. Changes to these terms
We may update these Terms from time to time. When changes are material, we will provide notice on the Site or by contacting you using the information you provided. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.
12. Contact information
If you have questions about these Terms, please contact us at Crust & Ember Pizzeria through our site at parchmentsquare.xyz or by telephone at +44 20 7946 0958. Our registered address is 43 Bedford Street, Soho, London, WC2E 9HA, United Kingdom.
Last updated: 2025-10-01